Operations Manager (Rapid City, SD)

IDC Countertops offers a state-of-the-art stone fabrication facility located in Burnsville, MN servicing the production and installation of high quality countertop surfaces for our clients. Our 13,000-square foot showroom is a one-stop shop for all your bathroom and kitchen remodeling needs. From full sized kitchen and bath vignettes to cabinets, countertops, flooring, tile, sinks, toilets, tubs, showers and accessories, you’ll find inspiring ideas for every budget.

IDC Countertops is looking for a talented Operations Manager to assist in starting up our branch in Rapid City, SD. The person selected will start out as an individual contributor providing services to our customers to include measuring and installing of our products. This growth opportunity will eventually direct all work performed in the branch and will supervise all areas of operation. The Operations Manager will manage future staff, foster a positive environment and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and customer satisfaction.

What you will be doing:

  • Direct all operational aspects including measuring/installation of material, service operations, customer service, and administration
  • Bring out the best of personnel by providing training, coaching, development and motivation
  • Address customer and employee satisfaction issues promptly
  • Locate areas of improvement and propose corrective actions that assist with company’s growth opportunities
  • Share knowledge with other areas of the organization on practices, competition, business opportunities and needs
  • Meet goals and metrics provided by headquarters
  • Manage budget and allocate funds appropriately
  • Network to improve the presence and reputation of the branch and company
  • Provide weekly/bi-weekly reports on productivity, customer service scores, and quality

What we are looking for:

  • Minimum of an Associate’s degree or equivalent
  • 3-5 years management experience
  • Results driven with a strong customer focus
  • Sufficient knowledge of management techniques and best practices
  • Excellent organizational skills
  • Versatile and flexible
  • Eagerness to learn new things

***This position requires travel to Burnsville, MN for first month for training***